The USER has the same rights and period to return and/or report possible flaws or defects in the online products or services as they do for offline products or services.

The USER has a period of fourteen calendar days from the date of receipt of the product to return it (Article 71 of Spanish Law 3/2014 of 27 March). The product must be returned in its original packaging and in perfect condition.

The reasons for returning a product are the followings:

The product is defective.
The product does not correspond to the one appearing in the order.
The product does not live up to client’s expectation.

The return delivery costs shall be paid by the buyer, unless the return is made because of defects in the product or the product does not correspond to the order.

The right of withdrawal shall not apply in the following cases:

1. If the product is not returned in perfect condition.
2. If the product packaging is not the original or is not in perfect condition. The original packaging must be used to protect the product so that it arrives in perfect condition, and applying seals and adhesive tapes directly to the product is prohibited.
3. When the product is opened without proof of having been used.
4. In the case of personalised products or products that, for hygiene reasons or other legally established exceptions legally provided for in Article 103 of Law 3/2014 of 27 March.
5. In the provision of products whose price depends on fluctuations in the financial market which the PROVIDER cannot control and which may occur during the withdrawal period.
6. In the provision of products made according to the specifications of the USER or clearly personalised.
7. In the provision of products that may deteriorate or expire quickly.

The PROVIDER must be informed of any return, with the request for a return number through the form provided for this purpose, or by emailing info@ceramicsandtiles.com, indicating the corresponding invoice number or order number.

Once the USER has received the return number, they will send the product, indicating this number in the delivery note, covering the shipping costs themselves, to the PROVIDER at NOOR CERAMICS &TILES S.L, Avda. Castellón, s/n Alcora – (Castellón).